Salesforce Agent Force
At SR Computing LLC, we bring deep expertise in Salesforce Agent Force, helping businesses build modern, AI-powered customer service operations that deliver results. With Agent Force, your contact center becomes more efficient, responsive, and aligned with your customers’ expectations—reducing wait times, resolving issues faster, and improving customer satisfaction. Our team helps you configure, optimize, and integrate Agent Force so your agents are always equipped with the tools they need to succeed.
What is Salesforce Agent Force?
Salesforce Agent Force refers to a specialized solution built on Salesforce Service Cloud that empowers customer service teams to deliver faster, smarter, and more personalized support experiences. It combines intelligent routing, a unified agent console, automation tools, and real-time insights to help agents resolve cases efficiently across channels like phone, chat, email, and social media.
What We Offer with Salesforce Agent Force
Seamless Omni-Channel Setup
We set up a fully connected omni-channel environment where agents can handle calls, emails, chats, and social messages from a single interface. This unified experience reduces complexity and increases speed. Your customers get consistent, real-time support across all platforms.
Intelligent Routing & Automation
We implement smart routing rules that automatically assign cases to the right agents based on skills, availability, and priority. Automation tools reduce manual work and ensure faster resolution. This boosts agent efficiency and shortens response times.
Agent Workspace Customization
We design clean, intuitive agent consoles with only the tools and data agents need. Custom layouts speed up task completion and reduce training time. It’s all about delivering a focused, productive workspace for support teams.
Knowledge Base Integration
We integrate a searchable, AI-assisted knowledge base directly into the agent console. This helps agents find answers quickly without leaving their screen. Faster access to solutions means quicker resolutions and better consistency.
Performance Dashboards & Analytics
We build real-time dashboards to track service metrics like case volume, resolution time, and CSAT. Managers gain insight into team performance and bottlenecks. These insights drive informed decisions and better customer service.
Integration with CTI & External Tools
Our team connects Salesforce with your telephony system and third-party applications for smooth data flow. Agents can make and receive calls directly in Salesforce. This results in faster handling times and better data visibility.
